Our Refund Policy
We are committed to fair and transparent refund practices to ensure your satisfaction and service reliability. This policy outlines the conditions under which refunds may be granted.
Refund Eligibility Criteria
Monthly Service Downtime
You may be eligible for a refund if our services experience significant downtime within a 30-day period:
- Total service downtime exceeding 6 days within a 30-day period.
- Continuous, uninterrupted service downtime for 3 consecutive days.
Model Availability Issues
Refunds may be considered if critical model availability is impacted:
- Over 50% of our listed AI models are unavailable or non-functional for more than 5 consecutive days.
- Key top/state-of-the-art models (as designated by A4F) are unavailable or non-functional for more than 7 consecutive days.
API Compatibility Claims
Non-Refundable Cases:
- General tool or library incompatibility issues not directly related to A4F's API specification.
- Compatibility issues with individual third-party services that are not guaranteed by A4F (e.g., specific versions of OpenAI SDK if not claimed as fully compatible by A4F).
Refundable Cases (Subject to Verification):
- Proven non-compatibility with A4F's documented API standards for core functionalities.
- Demonstrated incompatibility with an API standard explicitly claimed as supported by A4F (e.g., specific versions of OpenAI API compatibility if advertised).
This refund policy is designed to balance user protection with service sustainability. All refund requests are carefully reviewed on a case-by-case basis. We strive to maintain 99.99% uptime for our core services and will communicate proactively about any significant service disruptions.
Refund Process
Contact Support & Submit Request
To request a refund, please reach out to our support team through the Help Center on our website or by contacting us via our official channels: Telegram, Instagram, Discord (@devsdocode), or Twitter/X. Provide your account details, the reason for the refund, and any supporting evidence (especially for API compatibility or downtime claims).
Review Process
Our team will acknowledge your request and begin a review process. This may involve verifying your claim and account history. We aim to complete this review within 2-3 business days.
Decision & Processing
Once a decision is made, we will notify you. If your refund is approved, it will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Confirmation
You will receive an email confirmation once the refund has been successfully processed from our end.
Frequently Asked Questions
Still have questions?
Our support team is here to help with any questions about our refund policy or to assist with processing your refund request. You can reach us via our official channels: Telegram, Instagram, Discord (@devsdocode), or Twitter/X.